You will hear christina bunt a human resources manager for tesco

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The education levels of human resources professionals vary by position title and responsibilities. Being social and being able to read people is invaluable in a position that requires you to make value judgments on people you have just met. Getting into line management is important and 90% of line 4 managers at big American firms are male , but it is not enough: women also need tough, broad assignments to win experience and promotion.

The successful university has other characteristics that firms increasingly aspire to. Otherwise we face the risk of a high turnover of staff. Behave in a friendly, casual way C. A Strong discipline B Recruiting the right staff C Training staff to be friendly and polite 3 How did Christina become a personnel manager? Listen to the recording twice and for each question 1-5 mark one letter A, B or C for the correct answer. Dress very smartly B. Behave in a friendly, casual way C.

As previously mentioned, this is an inspiring process. Choose the best sentence from the list below to fill each of the gaps. Listen to the recording twice and for each question 1-5 mark one letter A, B or C for the correct answer.

- The British had a high level of skepticism about whether the whole thing really mattered.

Listen to the recording twice and for each question 1-5 mark one letter A, B or C for the correct answer. What part of her job does Christina enjoy most? Teaching job skills B. Maintaining discipline in the workplace 2. What, according to Christina, makes managing people easy? Recruiting the right staff C. Training staff to be friendly and polite 3. How did Christina become a personnel manager? Tesco recruited her as a personnel manager. She trained in another company as a personnel manager. She started at the bottom and came up through the ranks. Opening new stores B. Working as a store manager C. Working in human resources 5. Which of these things does Christina recommend candidates should do when they go for a job interview at Tesco? Dress very smartly B. Behave in a friendly, casual way C. For each question 6-10, mark one letter A, B, C or D for the answer you choose. From Satisfaction to Loyalty Just how do you take your customers from satisfaction to loyalty? Those were the questions Dr Jodi Simco and Dr Mark Royal of Hay Group, a human resources consulting firm, answered at LOMA's recent Customer Service Conference. Simco and Royal talked about the link they've found between business culture, employee loyalty, customer loyalty and revenue growth. They view you as the provider of choice. So they're not just looking for the lowest-cost vendor. They're going to come back to your company and not only use your current products and services, but maybe start using some new ones and recommending them to others. In this case, the process was negative. It's your people who developed those relationships with your customers, and you really need to focus on them. So they can serve as your best marketer. Loyal customers are also willing to pay more for your services.